Customer One Training

On Tuesday, Wednesday, and Thursday of last week the entire Mercedes-Benz staff here at Aristocrat Motors flew to Denver, CO for a new Mercedes-Benz customer service initiative titled Customer One. This interactive program was geared towards improving every step of your experience while buying a Mercedes-Benz.

A major highlight of the event was a focus on Mercedes-Benz heritage. Known as the brand that invented the car, Carl Benz filed the patent for an automobile 125 years ago. Since then Mercedes-Benz has been the global innovator in automobiles creating everything from ABS brakes to Traction Control, to the more recent innovations of PRE-SAFE and Attention Assist. In fact, Mercedes-Benz has filed 80,000 patents since it began in 1886. That’s 2 per day for the last 125 years!

In addition to covering the rich history behind Mercedes-Benz, we explored stories of how other luxury retailers delight their customers. Using examples from Nordstrom, Mont Blanc, and others, we came up with new ways to make the customer experience a special time for everyone that walks in our door.

Here at Aristocrat Motors we have always prided ourselves on the highest level of customer service, but like Mercedes-Benz, we can never stop innovating. That’s why we make the same promise to you that Carl Benz made over a century ago: The Best or Nothing. 

For a video showing how Mercedes-Benz has never stopped innovating, check out : http://www.youtube.com/watch?v=51b8TPmgofk

A Strange Occurence

I think I might be going a little crazy, but feel compelled to blog about this. Yesterday I was sitting in my office on the Jaguar / Land Rover showroom working intensely on a project, when I was startled by something that moved in front of my office.

I couldn't tell exactly what it was but it made a quick motion to the door and ran out the side door. An engine roared and by the time I got to the parking lot all I could see was a black Jaguar coupe speeding off down the street.

Not knowing what it could be, I pulled the security camera footage from our showroom and to my amazement the following image appeared:

Am I losing my mind or did someone dressed as Batman cross in front of my office, hop in a black Jaguar XK-R, and speed off? Is he a customer? What was he doing here?

I'm going to do a little more research on this and get back to you guys...

Spotlight: The Kauffman Center for the Performing Arts

Lately there has been an electricity surrounding Kansas City. From Sporting Kansas City, a top-ranking MLS team with a spectacular new facility, to Google Fiber, an announcement that Kansas City would receive the most advanced information infrastructure in the world, KC has been in the news as the "Paris of the Plains".

Another important recent landmark for the Kansas City area is undoubtedly The Kauffman Center for the Performing Arts, a new iconic structure downtown designed to house the premier concerts and performances of our time.

Last night was no exception, with legend Aretha Franklin performing to a sold-out crowd in The Muriel Kauffman Theater portion of the center. She delighted the audience for over 90 minutes with classic hits and newer adaptations.

The Mercedes-Benz dealers of Kansas City were proud to be the exclusive sponsor for this event, recognizing the importance of the arts and The Kauffman Center to the Kansas City community. "The Kauffman Center for the Performing Arts and Mercedes-Benz are both synonymous with excellence in the Kansas City community," said Robert Hellweg, Marketing Manager for the Mercedes-Benz Dealers of Kansas City.

Aristocrat Motors is a Kansas City based auto dealer specializing in Mercedes-Benz, smart, Porsche, Land Rover, Jaguar, and Maserati vehicles. Visit us online at www.AristocratMotors.com , on Facebook at www.Facebook.com/AristocratMotors , or on Twitter at www.Twitter.com/AristocratKC .

New Arrival: The Porsche 911 Cabriolet

Aristocrat Porsche is pleased to announce the arrival of the new Porsche 911 Carerra Cabriolet. Based off the all-new 991 chassis, it features all of the new enhancements debuted on the coupe earlier in the year.

Offered in the 300 horsepower Carerra model or the 400 horsepower Carrera S model, the vehicle provides the highest level of driving performance, and the exhilaration of top down motoring. The convertible cloth top is power retractable and can be put up or down in a matter of seconds.

We invite you to take advantage of the new 911 convertible, the beautiful weather, and our private test-drive course while these vehicles are still available.

Aristocrat Porsche is part of Aristocrat Motors, a Merriam, KS based luxury automobile dealership carrying the Porsche, Mercedes-Benz, smart, Maserati, Land Rover, and Jaguar family of vehicles. Visit us online at www.AristocratMotors.com , on Facebook at www.AristocratMotors.com , or on Twitter at www.Twitter.com/AristocratKC .